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Quality Policy

“APOPSI Group aiming at complete customer satisfaction before and after the sale, supports and commits to the installation and the implementation of a Quality Management System – according to ELOT EN ISO 9001:2015 and ELOT 1435 standards – with the aim of providing high quality products and services in compliance with regulations and laws requirements and continuous efforts to improve both the services provided and the Quality Management System itself. “

The above commitment is achieved through:

  • Implementation of the required Audit & Documentation Procedures, Internal Audits, Non-Compliance Audit Services and Improvement Proposals.
  • Introduction of appropriate Quality Indicators to measure, analyze and improve the quality processes critical to the Operational Framework.
  • Regular review of Quality Indicators with a view to continuous improvement.
  • The commitment to provide quality Internet Services and Installation – Maintenance & Product Support.
  • The commitment to provide quality Consulting Services and Training & Education Services (Synchronous – Asynchronous – Blended).
  • Logging and analyzing customer requests and feedback
  • The protection of the client’s intellectual property.
  • The allocation of the required resources and their proper management.
  • The protection of personal data


  • Customer satisfaction by providing high quality products and services in the shortest possible time.
  • Immediate response to the requests and complaints of customers.
  • Communicate quality policy to staff and external business partners so that it can be implemented satisfactorily.
  • Encouraging staff and external partners to actively participate in the implementation of the Quality Management System.
  • Continuous improvement and development of the Quality Management System in order to maintain a ‘live’ management tool of the Group.

HR Community Awards

  APOPSI Group has been distinguished in the following HR practices:

  • Human Resources Education and Development Award
  • Psychometric Tools Award
  • Professional Development Advisor Award

This is yet another indication of the Group’s commitment to Human Resource Development, both in terms of staff and service levels.